HOW DO I BOOK?
Contact us on our website, social pages or by emailing us at tumble-and-roll@outlook.com With your event details (date, suburb & what your unterested in hiring) we will respond within 48 hours with a quote
STAIR & LIFT FEE
Please note there is an additional $100 fee added to the delivery fee if the event space requires stairs or lift access.
HOW FAR IN ADVANCE SHOULD I BOOK?
We work on first in first served basis so booking in advanced is highly regarded as we do fill up on specific dates. Book ahead to avoid disappointment.
HOW AND WHEN DO I PAY?
We require a $100 deposit in order to confirm your booking. The balance is due on set up of your event.
DO YOU REQUIRE A BOND?
Depending upon the hire item, a $100 bond may be required.
WHAT HAPPENS IF SOMETHING GETS DAMAGED or LOST?
We understand accidents do happen, If something gets damaged or lost, payment of full replacement value is required, we will let you know the amount we require to cover the breakage. It is equal to the cost of the replacement value. Amount will be invoiced to the customer and payment is due within seven days.
CANCELLATIONS
Deposit payments are non refundable within 14 days of the event as we have held your date and turned down other events to do so. We will work with you to reschedule your event.
WET WEATHER?
Sunshine is not always guaranteed, so in the interest of your special day still being absolutely fantastic we always recommend having a Backup event location (Preferably indoors) where we can continue the event as planned.
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